Ticketless Parking FAQs
Frequently Asked Questions
What is ticketless parking?
Ticketless parking uses licence plate recognition to capture and record the entry and exit time of each car that enters the carpark, removing the need for boom gates and paper tickets.
Why have you introduced ticketless parking? What are the benefits?
Through our satisfaction surveys, some of our customers have suggested ticketless parking as a way to improve our parking experience. Our new ticketless system will help to improve the flow of traffic in the carpark, reduce congestion at the entries and exits, improve overall experience of Royal Randwick customers.
How does the new ticketless parking work?
Ticketless parking uses licence plate recognition to capture and record the time of entry for each car. The first two hours are FREE and those who park for under two hours can simply exit the car park and the boom gate will open, after it reads your licence plate number.
How can I keep track of how long I have parked for?
You can check what time you entered the car park by typing in your licence plate details at one of the pay stations located at the top of the car park ramp on the ground level of the centre, or on B2 of the car park next to the lift.
What if I can’t remember my licence plate number?
It is important to remember your licence plate number as it will become your ticket. It’s a good idea to take a photo of it with your phone.
How many hours can customers park free of charge?
You can park for two hours from Monday to Sunday before charges apply.
How much will parking cost?
Parking at Royal Randwick Shopping Centre is free for the first two hours, 7 days a week. Research tells us most customers visit the centre for less than two hours. The two-hour free period will ensure that our customers are able to complete their visit comfortably. After two hours, rates apply. Credit cards will incur a 2.5% surcharge.
What if I have to pay?
There are three easy ways to pay for parking if you have parked in the centre for over three hours: at a pay station by entering your licence plate details, at the exit by payWave or if you have registered online, any fees owing will be automatically debited from your nominated credit or debit card when you exit.
What happens if I stay for longer than two hours?
Parking for over two hours will incur a fee. There are three easy ways to pay for parking if you have parked in the centre for over three hours: at a pay station by entering your licence plate details, at the exit by payWave or if you have registered online, any fees owing will be automatically debited from your nominated credit or debit card when you exit.
Will the system accept payWave?
Yes – at pay stations and exit boom gates.
What payment options will customers be able to use?
Credit card and EFTPOS are available at the pay machines and payment via payWave will be available at exit. A surcharge of 2.5% applies to all credit card transactions.
What will happen if I forget to pay before leaving the car park?
You can pay at the exit with a credit card via payWave. There is also a call button at each exit if you need any assistance.
Why are you introducing paid parking on Sundays?
Managing parking on Sundays will ensure the best car spaces are available for genuine customers, seven days a week, by discouraging other users from parking in the carpark for long periods of time and not shopping at the centre.
I have a mobility parking permit, will rates apply?
Customers with an authorised mobility parking permit are eligible for an additional hour of parking, after registering their permit and licence plate details. Send us an email at email@example.com to start the process.
What are the benefits of registering for an account?
Instead of having to visit a pay station or tapping to pay at exit, you can simply drive to the exit and the fee will be deducted from your nominated credit / debit card.
What should I do if I need assistance at the pay station or boom gate?
Please press the intercom HELP button on the pay station or exit gate and a member of our team will assist you.
Who can I contact to find out more?
For further enquiries, please contact our car park team on 1300 551 131 or contact Centre Management on 9398 9099.
Who should register for an account?
If you regularly park at the centre for more than 2 hours, you might save yourself some time by registering and nominating a credit / debit card so that any fees owing can be automatically deducted each time you leave the carpark, without having to go to a pay station or tapping to pay at the exit.
Will my licence plate number and credit card details be kept secure?